Shipping Policy

Shipping Policy – FQ Brand

1. Processing Time

• All orders are processed within 1–2 business days.
• Orders placed after 5 PM CET, or during weekends and European public holidays, will be processed the next business day.

2. Delivery Regions & Times

• Europe (Standard Shipping): 4–7 business days
• United Kingdom: 3–5 business days
• Rest of World (where available): 7–14 business days (subject to customs processing)

Note: Delivery times include both order processing and carrier transit.

3. Shipping Costs

• Shipping fees are calculated automatically at checkout based on your location and chosen service.
• Enjoy free standard shipping on all orders over €150 within Europe.

4. Order Tracking

• Once your order ships, you will receive a tracking number via email, so you can follow your delivery every step of the way.

5. Shipping Restrictions

• We currently do not ship to P.O. boxes, APO/FPO addresses, or beyond our supported regions.
• Orders may be restricted based on destination country regulations or carrier limitations.

6. Customs & Duties

• For international orders, any customs duties, import taxes, or local fees are the buyer’s responsibility.
• These charges are typically collected by your local customs office or the shipping carrier.

7. Lost or Damaged Packages

• If your package is lost, delayed, or arrives damaged, please contact us promptly at contact@fqbrand.shop — we’ll assist you in filing a claim with the carrier and finding a resolution.