Refund Policy

Refund Policy – FQ Brand

Eligibility for Return

• Items must be in the same condition you received them: unworn, unused, with original tags and packaging.
• A valid receipt or proof of purchase is required to initiate a return.

How to Request a Return

• To request a return, please contact us at contact@fqbrand.shop with your order details.
• If your return is approved, we will provide you with the return address and instructions.
• Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

• Please inspect your order upon arrival.
• If an item is defective, damaged, or incorrect, contact us immediately at contact@fqbrand.shop so we can resolve the issue promptly.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable items (e.g., food, plants)
• Custom, personalized, or special-order items
• Beauty or personal care products
• Hazardous materials (e.g., flammable liquids or gases)
• Sale items and gift cards

If you’re unsure whether your item is eligible, please reach out to us at contact@fqbrand.shop.

Exchanges

• We do not offer direct exchanges. To get a different item, simply return your original purchase (once approved) and place a new order for the desired product.

Refund Process

• After we receive and inspect your returned item, we’ll notify you regarding approval.
• If approved, we’ll issue a refund to your original payment method. Banking processing times may vary, so please allow a few business days for the refund to reflect on your statement.